@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";
:root{--brand-50:#fff7ed;--brand-100:#ffedd5;--brand-200:#fed7aa;--brand-300:#fdba74;--brand-400:#fb923c;--brand-500:#ea580c;--brand-600:#c2410c;--brand-700:#9a3412;--brand-800:#7c2d12;--brand-900:#431407;--bg-base:#111110;--bg-surface:#171716;--bg-raised:#1d1c1a;--bg-overlay:#232220;--bg-hover:#2b2927;--bg-active:#33312e;--text-primary:#eae5d9;--text-secondary:#a39f98;--text-muted:#6b6863;--text-brand:#ea580c;--border-subtle:#ffffff0a;--border-default:#ffffff14;--border-strong:#ffffff1f;--green-500:#547d63;--green-900:#1b2620;--yellow-500:#ca8a04;--yellow-900:#422006;--red-500:#9f1239;--red-900:#4c0519;--blue-500:#3b82f6;--blue-900:#0a1628;--orange-500:#ea580c;--status-new:#ea580c;--status-pending:#ca8a04;--status-in-progress:#3b82f6;--status-waiting:#ea580c;--status-closed:#547d63;--status-spam:#9f1239;--sidebar-width:240px;--sidebar-collapsed:64px;--radius-sm:4px;--radius-md:6px;--radius-lg:8px;--radius-xl:12px;--radius-full:9999px;--shadow-sm:0 1px 2px #00000080;--shadow-md:0 4px 12px #0006;--shadow-lg:0 12px 24px #00000073;--shadow-glow:none;--transition-fast:.1s ease-out;--transition-base:.2s ease-out;--transition-slow:.3s ease-out;--z-sidebar:100;--z-header:90;--z-modal:200;--z-toast:300;--z-tooltip:250}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:14px}body{background-color:var(--bg-base);color:var(--text-primary);min-height:100vh;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;overflow-x:hidden}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit}input,textarea,select{font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--bg-overlay);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--bg-active)}.app-layout{height:100vh;display:flex;overflow:hidden}.main-content{margin-left:var(--sidebar-width);transition:margin-left var(--transition-base);flex-direction:column;flex:1;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-width);background:var(--bg-surface);border-right:1px solid var(--border-subtle);height:100vh;z-index:var(--z-sidebar);transition:width var(--transition-base);flex-direction:column;display:flex;position:fixed;top:0;left:0;overflow:hidden}.sidebar-logo{border-bottom:1px solid var(--border-subtle);flex-shrink:0;align-items:center;gap:12px;padding:20px 16px;display:flex}.sidebar-logo-icon{background:linear-gradient(135deg, var(--brand-500), var(--brand-700));border-radius:var(--radius-md);width:36px;height:36px;box-shadow:var(--shadow-glow);flex-shrink:0;justify-content:center;align-items:center;display:flex}.sidebar-logo-text{background:linear-gradient(135deg, var(--brand-300), var(--brand-500));-webkit-text-fill-color:transparent;white-space:nowrap;-webkit-background-clip:text;font-size:18px;font-weight:800}.sidebar-nav{flex:1;padding:12px 8px;overflow-y:auto}.sidebar-section-label{letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted);margin-top:8px;padding:8px 10px 4px;font-size:10px;font-weight:600}.sidebar-item{border-radius:var(--radius-md);color:var(--text-secondary);transition:all var(--transition-fast);white-space:nowrap;cursor:pointer;text-align:left;background:0 0;border:1px solid #0000;align-items:center;gap:10px;width:100%;padding:8px 10px;font-size:13.5px;font-weight:500;text-decoration:none;display:flex;position:relative;overflow:hidden}.sidebar-item:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-item.active{background:var(--bg-raised);color:var(--text-primary);border-color:var(--border-subtle)}.sidebar-item.active:before{content:"";background:var(--brand-500);border-radius:0 2px 2px 0;width:2px;height:80%;position:absolute;top:10%;left:-1px}.sidebar-item-icon{flex-shrink:0;width:18px;height:18px}.sidebar-badge{background:var(--brand-600);color:#fff;border-radius:var(--radius-full);text-align:center;min-width:18px;margin-left:auto;padding:2px 6px;font-size:10px;font-weight:700}.sidebar-footer{border-top:1px solid var(--border-subtle);flex-shrink:0;padding:12px 8px}.sidebar-user{border-radius:var(--radius-md);transition:background var(--transition-fast);cursor:pointer;align-items:center;gap:10px;padding:8px 10px;display:flex}.sidebar-user:hover{background:var(--bg-raised)}.sidebar-avatar{border-radius:var(--radius-md);background:linear-gradient(135deg, var(--brand-500), var(--brand-700));color:#fff;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:700;display:flex}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{truncate:true;font-size:12.5px;font-weight:600}.sidebar-user-role{color:var(--text-muted);font-size:11px}.topbar{background:var(--bg-surface);border-bottom:1px solid var(--border-subtle);height:56px;z-index:var(--z-header);flex-shrink:0;align-items:center;gap:12px;padding:0 20px;display:flex}.topbar-title{flex:1;font-size:16px;font-weight:700}.topbar-actions{align-items:center;gap:8px;display:flex}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;-webkit-user-select:none;user-select:none;border:none;justify-content:center;align-items:center;gap:6px;padding:8px 16px;font-size:13.5px;font-weight:600;display:inline-flex}.btn-primary{background:var(--brand-500);color:#fff;box-shadow:inset 0 1px #ffffff26,0 1px 2px #0006}.btn-primary:hover{background:var(--brand-400);transform:translateY(-1px);box-shadow:inset 0 1px #fff3,0 2px 4px #00000080}.btn-primary:active{background:var(--brand-600);transform:translateY(0);box-shadow:inset 0 2px 4px #0000004d}.btn-secondary{background:var(--bg-surface);color:var(--text-primary);border:1px solid var(--border-default);box-shadow:0 1px 2px #0000004d}.btn-secondary:hover{background:var(--bg-raised);border-color:var(--border-strong)}.btn-ghost{color:var(--text-secondary);background:0 0}.btn-ghost:hover{background:var(--bg-raised);color:var(--text-primary)}.btn-danger{color:var(--red-500);background:#ef444426;border:1px solid #ef444440}.btn-danger:hover{background:#ef444440}.btn-sm{padding:5px 12px;font-size:12.5px}.btn-lg{padding:11px 24px;font-size:15px}.btn-icon{width:36px;height:36px;padding:8px}.btn-icon-sm{width:28px;height:28px;padding:5px}.card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);transition:border-color var(--transition-fast);padding:20px}.card:hover{border-color:var(--border-default)}.card-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.card-title{font-size:15px;font-weight:700}.card-subtitle{color:var(--text-muted);margin-top:2px;font-size:12px}.stat-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);transition:all var(--transition-fast);padding:20px;position:relative;overflow:hidden}.stat-card:before{content:"";background:var(--card-accent,linear-gradient(90deg, var(--brand-500), var(--brand-700)));height:2px;position:absolute;top:0;left:0;right:0}.stat-card:hover{border-color:var(--border-default);box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-value{background:var(--card-accent,linear-gradient(135deg, var(--text-primary), var(--text-secondary)));-webkit-text-fill-color:transparent;-webkit-background-clip:text;font-size:32px;font-weight:800;line-height:1}.stat-label{color:var(--text-muted);margin-top:4px;font-size:12px;font-weight:500}.stat-change{margin-top:8px;font-size:12px;font-weight:600}.stat-change.up{color:var(--green-500)}.stat-change.down{color:var(--red-500)}.form-group{flex-direction:column;gap:6px;display:flex}.form-label{color:var(--text-secondary);letter-spacing:.01em;font-size:12.5px;font-weight:600}.form-input,.form-select,.form-textarea{background:var(--bg-raised);border:1px solid var(--border-default);border-radius:var(--radius-md);color:var(--text-primary);transition:border-color var(--transition-fast), box-shadow var(--transition-fast);outline:none;width:100%;padding:9px 12px;font-size:13.5px}.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--brand-500);box-shadow:0 0 0 3px #6c63ff26}.form-textarea{resize:vertical;min-height:80px;line-height:1.5}.form-select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%23606078' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;padding-right:36px}.badge{border-radius:var(--radius-full);white-space:nowrap;align-items:center;gap:4px;padding:3px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge-new{color:var(--brand-400);background:#6c63ff26}.badge-pending{color:var(--yellow-500);background:#eab30826}.badge-progress{color:var(--blue-500);background:#3b82f626}.badge-waiting{color:var(--orange-500);background:#f9731626}.badge-closed{color:var(--green-500);background:#22c55e26}.badge-spam{color:var(--red-500);background:#ef444426}.badge-connected{color:var(--green-500);background:#22c55e26}.badge-disconnected{color:var(--red-500);background:#ef444426}.badge-qr_pending{color:var(--yellow-500);background:#eab30826}.badge-initializing{color:var(--blue-500);background:#3b82f626}.data-table{border-collapse:collapse;width:100%}.data-table th{text-align:left;color:var(--text-muted);letter-spacing:.06em;text-transform:uppercase;border-bottom:1px solid var(--border-subtle);padding:10px 14px;font-size:11px;font-weight:700}.data-table td{border-bottom:1px solid var(--border-subtle);vertical-align:middle;padding:12px 14px;font-size:13.5px}.data-table tbody tr{transition:background var(--transition-fast)}.data-table tbody tr:hover{background:var(--bg-raised)}.data-table tbody tr:last-child td{border-bottom:none}.ticket-item{border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:background var(--transition-fast);align-items:flex-start;gap:10px;padding:12px 14px;display:flex;position:relative}.ticket-item:hover,.ticket-item.active{background:var(--bg-raised)}.ticket-item.active:before{content:"";background:var(--brand-500);border-radius:0 2px 2px 0;width:3px;position:absolute;top:0;bottom:0;left:0}.ticket-avatar{border-radius:var(--radius-md);background:linear-gradient(135deg, var(--brand-600), var(--brand-800));color:#fff;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:14px;font-weight:700;display:flex}.ticket-info{flex:1;min-width:0}.ticket-name{white-space:nowrap;text-overflow:ellipsis;font-size:13.5px;font-weight:600;overflow:hidden}.ticket-preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.ticket-meta{align-items:center;gap:6px;margin-top:4px;display:flex}.ticket-time{color:var(--text-muted);flex-shrink:0;margin-left:auto;font-size:11px}.ticket-unread{background:var(--brand-500);border-radius:var(--radius-full);color:#fff;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:10px;font-weight:700;display:flex}.chat-container{flex-direction:column;flex:1;gap:2px;padding:16px;display:flex;overflow-y:auto}.message-wrapper{align-items:flex-end;gap:8px;max-width:72%;animation:.2s msgIn;display:flex}.message-wrapper.outbound{flex-direction:row-reverse;align-self:flex-end}.message-wrapper.inbound{align-self:flex-start}@keyframes msgIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.message-bubble{border-radius:var(--radius-md);word-wrap:break-word;max-width:100%;padding:8px 12px;font-size:13.5px;line-height:1.5;position:relative}.message-bubble.inbound{background:var(--bg-surface);border:1px solid var(--border-subtle);border-bottom-left-radius:2px}.message-bubble.outbound{background:var(--bg-raised);border:1px solid var(--border-default);box-shadow:inset 2px 0 0 var(--border-subtle);color:var(--text-primary);border-bottom-right-radius:2px}.message-bubble.internal-note{background:#eab3081a;border:1px solid #eab30833;border-bottom-left-radius:4px}.message-time{color:var(--text-muted);align-items:center;gap:3px;margin-top:4px;font-size:10.5px;display:flex}.message-bubble.outbound .message-time{color:var(--text-muted)}.message-status-icon{width:12px;height:12px}.chat-date-divider{align-items:center;gap:10px;margin:12px 0;display:flex}.chat-date-divider:before,.chat-date-divider:after{content:"";background:var(--border-subtle);flex:1;height:1px}.chat-date-label{color:var(--text-muted);background:var(--bg-base);white-space:nowrap;padding:0 8px;font-size:11px;font-weight:600}.chat-input-container{border-top:1px solid var(--border-subtle);background:var(--bg-base);flex-shrink:0;padding:12px 16px}.chat-input-toolbar{align-items:center;gap:4px;margin-bottom:8px;display:flex}.chat-input-row{align-items:flex-end;gap:8px;display:flex}.chat-textarea{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--radius-md);color:var(--text-primary);resize:none;min-height:42px;max-height:120px;transition:border-color var(--transition-fast);outline:none;flex:1;padding:10px 14px;font-size:13.5px;line-height:1.5;box-shadow:inset 0 2px 4px #0000001a}.chat-textarea:focus{border-color:var(--brand-500);box-shadow:inset 0 2px 4px #0003, 0 0 0 1px var(--brand-500)}.chat-textarea::placeholder{color:var(--text-muted)}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:var(--z-modal);background:#0009;justify-content:center;align-items:center;animation:.15s fadeIn;display:flex;position:fixed;inset:0}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--bg-surface);border:1px solid var(--border-default);border-radius:var(--radius-xl);width:100%;max-height:90vh;box-shadow:var(--shadow-lg);padding:28px;animation:.2s slideUp;overflow-y:auto}@keyframes slideUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.modal-sm{max-width:420px}.modal-md{max-width:560px}.modal-lg{max-width:720px}.modal-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.modal-title{font-size:17px;font-weight:700}.modal-footer{border-top:1px solid var(--border-subtle);justify-content:flex-end;align-items:center;gap:10px;margin-top:24px;padding-top:16px;display:flex}.page{flex-direction:column;flex:1;display:flex;overflow:hidden}.page-body{flex:1;padding:24px;overflow-y:auto}.empty-state{color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:48px 24px;display:flex}.empty-state-icon{opacity:.4;width:56px;height:56px}.empty-state-title{color:var(--text-secondary);font-size:15px;font-weight:600}.empty-state-desc{max-width:280px;font-size:13px;line-height:1.5}.skeleton{background:linear-gradient(90deg, var(--bg-raised) 25%, var(--bg-overlay) 50%, var(--bg-raised) 75%);border-radius:var(--radius-md);background-size:200% 100%;animation:1.5s infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.toast-success{border-left:3px solid var(--green-500)!important}.toast-error{border-left:3px solid var(--red-500)!important}.toast-warn{border-left:3px solid var(--yellow-500)!important}.flex{display:flex}.flex-col{flex-direction:column;display:flex}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.w-full{width:100%}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.text-sm{font-size:12.5px}.text-xs{font-size:11px}.text-muted{color:var(--text-muted)}.text-secondary{color:var(--text-secondary)}.font-semibold{font-weight:600}.font-bold{font-weight:700}.mt-1{margin-top:4px}.mt-2{margin-top:8px}.mt-4{margin-top:16px}.mb-4{margin-bottom:16px}.p-4{padding:16px}.rounded{border-radius:var(--radius-md)}.grid-cols-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.grid-cols-3{grid-template-columns:1fr 1fr 1fr;gap:16px;display:grid}.grid-cols-4{grid-template-columns:repeat(4,1fr);gap:16px;display:grid}